Senior Commercial Account Executive, UKI – New Business

Overview

In this role you will drive revenue for Zendesk’s AI-powered customer and employee experience platform in the UK & Ireland. You will build and manage the full sales cycle, from prospecting to closing, targeting strategic accounts and executive stakeholders. You will articulate the value of AI-driven solutions and guide customers through transformative business cases. You will collaborate with cross-functional teams to expand account adoption, optimize revenue, and shape the go-to-market in a fast-evolving market. This position offers a chance to influence growth in a high-impact, AI-first environment.

Pay / Benefits

• hybrid work model
• remote work flexibility
• onsite collaboration
• global offices
• inclusion and diversity commitment
• AA/EEO employer

Responsibilities

• Build pipeline via outbound prospecting, account research, referrals, events, and targeted engagement with priority accounts
• Drive revenue by acquiring new customers and developing adoption strategies for the full platform
• Own end-to-end sales cycle from prospecting to negotiation and closure
• Advise C-Suite and VP-level executives on the AI-powered platform’s value and business impact
• Lead complex, competitive sales cycles with value-based selling and robust business cases
• Identify opportunities to cross-sell additional products/services to existing customers
• Leverage data insights, intents, and adoption history to improve prospecting, retention, and expansion
• Collaborate with Solution Engineers, Marketing, Customer Success, partners, and leadership to craft account strategies

Key requirements

• At least 4 years in B2B SaaS/AI sales or related roles with track record of exceeding targets
• Experience managing end-to-end deals in the UK/Irish market
• Ability to engage and influence C-level and VP executives
• Strong presentation, negotiation, and closing skills
• Experience with Salesforce, Clari, Gong
• Foundational understanding of AI/ML and Generative AI applications
• Willingness to travel as needed

• Strategic communication
• Cross-functional collaboration
• Result-oriented mindset
• Salesforce
• Clari
• Gong

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