YouTube Partner Operations Manager (English, Arabic, French)

Overview

In this role, you will deliver high-quality email and operational support to partners, helping to maximize their platform performance. You will work with Partner Managers and Partner Engineers to resolve regional issues and tailor presentations for North Africa/Maghreb markets. You’ll track metrics, surface trends, and coordinate with product teams to drive improvements that reduce support volume. You will advocate for partners, help scale internal operations, and develop expertise in key product areas to support partner growth.

Responsibilities

• Provide email and operational partner support to maximize platform performance
• Collaborate with Partner Managers to deliver region-specific partner presentations
• Coordinate with Partner Engineers and stakeholders on YouTube product workflows and document regional case studies
• Track quantitative and qualitative metrics; identify bugs or localized root causes and coordinate resolution with product teams
• Streamline workflows and eliminate bottlenecks to reduce global consult volumes
• Advocate on behalf of partners to cross-functional teams to drive product solutions and process improvements
• Specialize in high-impact product areas (e.g., Content ID, Creator Shopping, Music) as a subject matter expert
• Work with cross-functional teams to enhance partner happiness and growth

Key requirements

• 2 years of experience in technical customer support or client services, including troubleshooting and resolving technical issues
• 2 years of experience in managing projects or programs, engaging with external executive stakeholders
• Bachelor’s degree in a technical, business, or related field (or equivalent practical experience)
• Ability to communicate fluently in English, Arabic and French for customer-facing interactions

• cross-functional collaboration
• clear communication with stakeholders
• analytical thinking and problem-solving
• analytics experience
• software coding or customer-side web technologies
• data-driven decision making

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