Remediation Pod – Senior Solution Architect

Overview

As AFLS Technical Architect (Product SME) you will lead the technical assessment of AFLS4CE configurations for Life Sciences in Customer Engagement. You’ll identify gaps, advise on relying on out-of-the-box capabilities, and drive hands-on remediation to stabilize implementations. You’ll validate go-live readiness and document decisions for handoff to BAU teams. This role partners with delivery teams and SI partners to scale AI-enabled customer engagement across Salesforce clients.

Responsibilities

• Lead technical assessment of current AFLS4CE configuration against intended use cases and identify gaps
• Advise on scope alignment with out-of-the-box capabilities to reduce custom development
• Surface blockers and provide status updates during daily triage
• Perform hands-on stabilization and reconfiguration of AFLS4CE components
• Root-cause analysis of configuration failures and documentation of findings
• Provide OOTB configuration guidance to SI partners and delivery teams; coach on correct implementations
• Code reviews of AFLS-specific customizations and deviation resolution
• Validate go-live criteria and resolve critical defects tied to configuration
• Document resolutions and decisions for handoff to BAU and product library
• Support health assessments, enablement sessions, and quarterly product feedback activities
• Contribute to the AFLS standard implementation blueprint and quick-start guides
• Engage in product validation of agentic capabilities embedded in CRM
• Assist in product scope and risk assessments for high-risk accounts

Key requirements

• 10+ years architecting or implementing enterprise Salesforce solutions with hands-on configuration and code review
• Deep AFLS4CE product expertise or equivalent Life Sciences/Health Cloud suite
• Strong root-cause analysis skills and experience stabilizing at-risk implementations
• Salesforce Certified Administrator required

• Stakeholder collaboration
• Analytical problem-solving
• Coaching and knowledge sharing
• AFLS4CE knowledge
• Salesforce configuration and code review
• OOTB implementation patterns

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