Payment Markets Network Analyst – Connect

Overview

In this role you will join the TNS Global NOC to monitor and support the global payments network, ensuring high availability and timely incident resolution. You will work with cross-functional teams to manage incidents, escalations, and post-incident analysis, contributing to service reliability and customer trust. The role blends on-call monitoring, problem solving, and collaboration with internal and external partners to sustain SLAs. This is a hands-on position in a fast-paced, 24×7 network operations environment.

Responsibilities

• Monitor the Global TNS Payments network health and performance
• Troubleshoot Linux servers hosting payment tools
• Troubleshoot IP transport network issues
• Log all service incidents in the incident management system
• Process tickets through resolution with timely updates and escalation
• Coordinate with internal support teams and third parties during incidents
• Perform post-incident impact analysis and support
• Assist with change management activities

Key requirements

• Experience in a network operations center or technical support role
• Experience with ticketing systems (ServiceNow or Salesforce)
• Proficiency with Linux operating system and CLI
• Experience with Fortinet FortiGate/FortiSwitch, FortiManager and FortiAnalyzer
• Understanding of SD-WAN solutions and cloud (AWS, Azure)
• Experience with Cisco routers and switches
• Understanding IP routing protocols (BGP, EIGRP, OSPF)

• Analytical fault-finding approach
• Tenacious and inquisitive problem-solving
• Strong organizational and time-management abilities
• Linux OS and CLI
• Fortinet FortiGate/FortiSwitch/FortiManager/FortiAnalyzer
• SD-WAN and cloud (AWS, Azure)

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