Senior Business Analyst – CTB – Director (AVP Equivalent)

Overview

In this role you will act as an experienced member of the Change the Bank team in Glasgow, guiding data-driven transformation across global scope. You will structure ambiguous problems, manage complex work streams, and deliver evidence-based recommendations to stakeholders across Operations, Technology, Finance, Risk and business lines. You’ll translate data insights into actionable business outcomes, drive governance and controls, and partner to embed sustainable solutions. This is a high-autonomy position focused on delivering measurable benefits within a large, matrixed organization.

Pay / Benefits

• flexible working arrangements
• attractive and comprehensive employee benefits and perks
• commitment to diversity and inclusion
• opportunity for cross-business movement

Responsibilities

• Define business case, scope, objectives and delivery approach for data and transformation initiatives with decision-ready documentation
• Structure and manage complex projects/workstreams with plans, milestones, dependencies, risks and changes in collaboration with business and Technology partners
• Investigate large, unstructured datasets to identify trends, data quality issues, control gaps and improvement opportunities
• Collaborate with data producers/owners/processors/consumers across Operations, Technology, Finance, Risk and Business teams to understand data requirements end-to-end
• Document source-to-consumer data flows, lineage, transformations, ownership and dependencies
• Perform root cause analysis of data, reconciliation and process issues and develop remediation recommendations
• Assess data quality and governance effectiveness across data products and controls
• Translate data findings into clear business insights and executive recommendations for diverse stakeholders
• Partner with Change the Bank, Technology, Data and line teams to deliver project components and embed sustainable solutions
• Facilitate cross-functional workshops on data definitions, ownership, requirements and resolution of data issues
• Identify opportunities to re-engineer processes, simplify data flows and enhance control framework
• Develop and maintain KPIs, data quality measures, dashboards and reporting to demonstrate delivery progress and benefits
• Plan and perform User Acceptance Testing including data validation and reconciliation of results
• Attend/host Agile ceremonies (daily scrums, sprint planning, backlog reviews, retros) where applicable
• Review changes proposed by TCS for processes, data, controls and documentation within the change management process
• Provide clear communications on progress, findings and decisions; escalate blockers and data risks promptly
• Ensure deliverables meet deadlines and quality standards, with active management of trade-offs and recovery actions
• Note: responsibilities may evolve to support business requirements

Key requirements

• Proven experience delivering complex data, business analysis or transformation initiatives in a large organization, preferably financial services
• Ability to review, manipulate and investigate large, unstructured datasets and draw evidence-based conclusions
• Understanding of data front to back: sources, lineage, transformations, controls, ownership, consumption and downstream impact
• Strong analytical, investigative and root-cause problem-solving skills
• Ability to independently structure and manage projects from problem definition to delivery and benefits realization
• Self-starter with ownership, initiative and accountability; comfortable in ambiguity
• Effective stakeholder management and influencing across functionally and geographically dispersed teams
• Excellent verbal and written communication; ability to present complex data concepts clearly
• Strong attention to detail with enterprise-wide perspective
• Strong Business Analysis skills including requirements gathering, process/data mapping and target-state design
• Advanced Excel and strong PowerPoint, process mapping and value stream mapping documentation skills
• Ability to work under pressure, manage multiple priorities to deadlines
• Collaborative and pragmatic, willing to challenge status quo

• stakeholder management
• communication
• problem-solving
• Advanced Excel
• PowerPoint
• process mapping

…