Credit Control Supervisor

Job Description

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Key Responsibilities

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• Ensure effective collection activity across the team in line with company credit policies.

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• Conduct regular one-to-one meetings and oversee individual and team performance.

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• Coach, mentor and develop credit control team members.

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• Identify and implement process improvements to enhance efficiency and controls.

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• Build and maintain strong relationships with key stakeholders and customers.

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• Manage and resolve complex or escalated debt issues.

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• Lead and contribute to business improvement and ad hoc project work.

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• Monitor and support delivery of team KPIs and objectives.

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• Attend stakeholder meetings to review aged debt, agree collection strategies and resolve outstanding issues.

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• Complete complex account reconciliations and assist with customer query resolution.

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The successful candidate will ideally possess:

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• Previous supervisory experience within a finance or credit control environment.

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• Strong understanding of credit control best practice and debt recovery processes.

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• A process-driven mindset with the ability to identify and implement improvements.

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• Excellent organisational and prioritisation skills.

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• Strong communication and negotiation abilities.

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• Confidence working with stakeholders at all levels of an organisation.

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• Proficiency in Microsoft Excel and other Office applications.

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• High attention to detail and ability to handle confidential information appropriately.

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• A proactive and solutions-focused approach.

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• Commitment to delivering high standards of service and performance.

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Benefits

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• Hybrid working arrangements.

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• Health and wellbeing support.

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• Pension scheme.

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• Life assurance.

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• Professional development and study support.

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• Generous annual leave entitlement.

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• Social and wellbeing initiatives.

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• Additional employee benefits package

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