Company: ITPS
Location: Chester le Street
Job Description:
ITPS is seeking a Service Account Manager to own end-to-end delivery of services for an assigned customer. You will lead Service Desk, Workplace Services and related capabilities, ensuring performance against contractual commitments and user experience outcomes.
You will report to the Customer Delivery Manager and oversee governance, KPI management and cross-supplier collaboration, with some travel to client sites. Strong ITIL and ServiceNow/Nexthink experience are essential.
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Posted: October 17th, 2026