24/7 IT Major Incident Manager — IT Resilience Lead

Heathrow is seeking an IT Major Incident Manager to safeguard the airport’s IT resilience and operational stability from the Airport Operations Centre (APOC). The role requires leading the response to critical technology incidents and coordinating rapid recovery to minimise disruption to passenger operations.

Based at Heathrow Airport, the MIM operates in a 24/7 shift pattern across the year to ensure continuous coverage and swift incident resolution in a high-demand, security-conscious

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