Facilities / Workplace Experience Manager
Spencer Marshall are partnering with a leading Creative Services firm , occupying a modern , state of the art Workplace in London
The Facilities / Workplace Manager will be responsible for the day to day delivery and management, operational oversight and continuous improvement of all facilities services across the firm creating and implementing a five star Workplace experience
Responsibilities
- Create and deliver a vison for the delivery of a five star FM / Workplace Experience.
- Champion a “client-first” approach for internal staff, ensuring all workplace touchpoints deliver outstanding service.
- Drive innovation and continuous improvement in service delivery, leveraging technology and best practice.
- Oversee all aspects of facilities services both soft and hard services.
- Assess and modernise FM supply chain and vendor base
- Develop, modernise and implement SLA’s and KPI’s to the FM function
- Manage an in-house FM team, striving to develop and enhance the FM teams delivery and skills offering
- Build, inspire, and develop a high-performing, multi-skilled team, fostering a culture of professionalism, collaboration, and continuous learning.
- Maintain oversight of health & safety compliance, including risk assessments, inductions, and emergency procedures, in partnership with the H&S committee and business continuity leads.
- Manage and Support workplace transformation projects, including office moves, refurbishments, and implementation of new technologies or service models.
- Support budget management for facilities services
- Assist with tendering, benchmarking, and contract negotiations for relevant suppliers.
- Monitor and report on service usage, spend, and performance, using data and analytics to inform decision-making.
- Manage relationships with landlords and ensure landlords deliver on lease commitments
Skills and experience
- Experience in a workplace, facilities role,
- Health and Safety Experience
- Proven track record of managing an FM / Workplace management team
- Proven experience of innovation and delivery of a best in class FM model
- Strong organisational skills, with the ability to manage multiple priorities and projects
- Excellent interpersonal and communication skills, with the ability to influence at all levels and build strong relationships
- Ideally, Health & Safety and qualification (e.g., IOSH or NEBOSH)
My client is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. D E & I is engrined in their DNA.
If you need any reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – please contact us for assistance on info@spencermarshall.co.uk
#J-18808-Ljbffr…