AI-Driven Customer Support Manager – Global Payments

Vitesse is building a Customer Support function in London focused on moving from a reactive ticket system to proactive, AI-driven support. The Customer Support Manager will own client issues end-to-end, train and improve the AI agent, and collaborate with Engineering, Product, and Customer Success to deliver superior service.

Ideal candidates have 3+ years in B2B support, experience with escalations and AI tools, and familiarity with Zendesk or similar platforms.

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