General Manager, Inside Accounts & Retention

DPD Group UK is seeking a General Manager Indoor Accounts to take overall strategic and operational responsibility for the Indoor Account Management department. You will lead a portfolio of circa 8,000 SME customers, driving retention and profitability across Sales, Marketing, Customer Services, and CRM.

You will shape workforce planning, mentor Team Managers, and ensure compliance with company policies while delivering best-in-class customer service.

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