Location-
Hybrid with in-office coworking minimum 1-2 days a week in Liverpool
Purpose of role
This is an opportunity for an experienced BA/change professional ready to step into a broader Lead role, with clear autonomy and exposure to senior leaders. The Lead Business Analyst acts as the link between strategy and execution, translating strategic priorities into practical and deliverable change initiatives that drive business growth, improve operational performance and deliver measurable value for Medical Law Services. Working closely with senior leaders and stakeholders across the business, the role identifies opportunities for improvement, shapes solutions and leads change from concept through to implementation, ensuring benefits are realised and embedded into business-as-usual operations. This role combines strategic thinking with hands-on delivery and plays a key part in accelerating transformation across the business
In return we offer:
- 35 hours working week
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5 th , 7 th, and 9 th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- A dedicated Learning and Development team, to help support you develop and grow
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awardsfor winning nominees A genuinely supportive and friendly culture
- Ongoing training and professional development opportunities
Main Responsibilities :
Process improvement & Delivery
- Translate strategic priorities into practical, deliverable change initiatives that create measurable business value.
- Analyse business processes, performance and operating models to identify root causes, inefficiencies and opportunities to improve quality, efficiency and customer outcomes.
- Lead current-state and future-state process design, identifying opportunities to simplify, standardise and automate ways of working.
- Translate workshop outputs into clear and actionable requirements, user stories, process maps and functional specifications.
- Develop clear delivery plans, milestones, ownership and success measures, and lead initiatives from concept through to implementation.
- Track benefits and outcomes, ensuring improvements are embedded into business-as-usual operations and deliver sustainable results.
Data Analysis & Insight
- Analyse operational, financial and performance data to identify trends, risks, opportunities and areas for improvement.
- Translate complex data into clear, meaningful insights and evidence-based recommendations for senior leaders and operational teams.
- Use data and evidence to develop robust business cases, quantify opportunities and demonstrate the expected value of change.
- Define measures and KPIs to assess performance, track improvement and demonstrate benefits realisation.
- Support improvements in data quality, governance and management information, promoting a culture of fact-based decision-making.
Business Analysis & Change Leadership
- Lead strategic projects and cross-functional business change initiatives across Medical Law Services.
- Act as the lead for business analysis across MLS, promoting effective tools, standards and approaches and providing support, challenge and coaching to colleagues undertaking analysis and change activity.
- Act as a trusted partner between senior leaders, operational teams and technical specialists, creating alignment around priorities and solutions.
- Lead stakeholder engagement, business readiness, implementation and adoption activities to ensure change is successfully embedded.
- Identify and manage delivery risks, dependencies and barriers, escalating and resolving issues to maintain pace and momentum.
- Build capability and enthusiasm for continuous improvement, helping teams take ownership of change and sustain new ways of working.
Essential Skills and Experience:
- Strong experience in business analysis, business change, continuous improvement or a similar transformation role, with evidence of taking increasing ownership for complex change initiatives.
- Proven experience taking ownership of complex business improvement and change initiatives, from analysis and solution design through to implementation.
- Strong analytical, problem-solving and critical-thinking skills.
- Strong stakeholder engagement, facilitation and influencing skills, with the confidence to constructively challenge and build credibility with stakeholders at all levels.
- Experience developing business cases, performance measures and reporting frameworks.
- Strong Excel and data analysis capability and experience using Power BI or similar reporting and analytics tools.
Desirable Skills and Experience:
- Experience working within legal, professional services, regulated or operationally complex environments.
- A firm understanding of case management systems (Proclaim preferred)
- Experience using SQL or similar data interrogation tools.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Medical Law Services- MLS:
Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease.
We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success.
Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.
We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles.
We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.
Medical Law Services part of Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same.We’re proud of our work on the Disability Confident scheme, signed up to BITC’s Race at Work charter, and working towards Henpicked’s Menopause and Menstrual Friendly accreditations.
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