IT Service Desk Lead — Transform User Experience (Hybrid)

Ofgem is seeking a Service Desk Manager in London to lead first- and second-line IT support, guiding a team that supports end users, applications, devices and on-site technology, ensuring high-quality service delivery aligned to business needs.

This fast-paced leadership role within the DDSS directorate emphasizes ITIL best practices, stakeholder engagement and continuous service improvements to meet current and future demands, with flexible, hybrid working.

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