Workplace Services Leader: Customer Experience & Ops

Mitie Group plc. is seeking an experienced Colleague Services Manager to oversee Workplace Leadership, Customer and Stakeholder Management, and Operational Performance across a portfolio of sites.

The role emphasizes driving a customer‑first culture, ensuring service excellence, and acting as the FM lead during incidents and continuity events. The successful candidate will build strong relationships with clients, landlords and partners, manage budgets and KPIs, and foster a high‑performing

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