Hybrid Service Product Manager: Transform Patient Support Journeys

mydentist is seeking a Service Product Manager to lead the end-to-end practice support journey within the Support Centre. You’ll own the channel mix across voice, AI bot, portal and email, and drive a standardised support model with clear SLAs and handoffs.

You will manage the ESM roadmap and report on KPIs, working with service teams to implement approved changes. The role sits in the Tech & Transformation team, offering a hybrid working pattern with 2 days in the Support Centre and a

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