Senior Service Desk Analyst: Hybrid IT Support & Automation

Company: LGBT Great
Apply for the Senior Service Desk Analyst: Hybrid IT Support & Automation
Location: City of Edinburgh
Job Description:

LCP is seeking a Senior Service Desk Analyst in Edinburgh with hybrid working options. You will be at the frontline, blending traditional service desk duties with automation and AI-driven improvements to deliver exceptional user experiences.

As a pivotal member, you’ll mentor colleagues, help identify root causes of incidents, and contribute to knowledge growth and service improvements in a dynamic, human-centered environment.

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Posted: October 17th, 2026