Specialist, Client Operations Representative II

Overview

In this role, you will support a specialized client base by applying solid problem-solving and communication skills to deliver quality service. You’ll leverage knowledge of BNY offerings and client needs to contribute to business development and client experience improvements. You’ll work with the Conventional Trust Platform team in Manchester, helping the team meet objectives and guide peers when needed. This is an opportunity to apply your skills in a culture that values growth, innovation, and cross-functional collaboration to drive client impact.

Pay / Benefits

• highly competitive compensation
• wellbeing programs
• generous paid leaves
• paid volunteer time
• flexible global resources and tools
• pay-for-performance philosophy

Responsibilities

• Analyze information using intermediate problem-solving skills
• Deliver high-quality service to a specialized client base
• Leverage understanding of broader BNY services and offerings
• Contribute to business development efforts through client insights
• Participate in initiatives to improve the client experience
• Recommend process improvements
• Potentially guide and review the work of team members
• Contribute to achieving team objectives

Key requirements

• Bachelor’s degree or equivalent combination of education and experience is preferred
• Ability to work under pressure and meet tight deadlines
• Good communication skills; confident using phone and MS Teams
• Confident using MS Office (Outlook, Excel, PowerPoint)
• Experience in using Digital Tools

• communication skills
• ability to work under pressure
• client-focused mindset
• MS Teams
• MS Office (Outlook, Excel, PowerPoint)
• Digital Tools

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