Head of HR – Retail

Overview

In this role you will shape and lead the people strategy for Retail, partnering with senior leadership to translate business goals into a clear People Plan. You’ll drive leadership effectiveness, capability, culture and colleague experience, leveraging data to anticipate needs and risks. You will lead a Regional People Partner team and collaborate with Centres of Expertise to embed value-driven HR solutions. This position offers strategic influence, transformation experience and a direct impact on customer and colleague outcomes.

Pay / Benefits

• Flexible & Hybrid Working
• Career Growth & Development
• Competitive Reward Package
• Colleague Discounts
• Health & Wellbeing Support
• Time Away From Work

Responsibilities

• Shape the Retail People Strategy and align it with business goals
• Translate priorities into a comprehensive People Plan covering organisation, capability, culture and experience
• Use data to anticipate workforce opportunities, risks and future capability needs
• Act as trusted adviser to Retail leadership; coach and challenge senior leaders
• Lead and develop the Regional People Partner team; set priorities for maximum business impact
• Lead strategic workforce planning, organisation design, talent and succession
• Shape people aspects of significant business change and embed it effectively
• Own delivery and impact of the Retail People Plan with measurable business value
• Collaborate across the People function to provide a simple, joined-up service for Retail
• Improve engagement, retention, attendance, capability and productivity through data-driven insights
• Establish strong leadership capability and accountability across Retail
• Develop diverse pipelines for leadership roles
• Support inclusion, performance and reward knowledge across the function

Key requirements

• Senior HR leadership or strategic business partnering experience in a large, fast-paced organisation
• Proven ability to translate business strategy into measurable people plans
• Experience leading People Partners or HR professionals across a complex business
• Strong commercial judgement linking people decisions to performance
• Deep expertise in leadership, talent, succession, organisation design and workforce planning
• Experience leading major business transformation and embedding lasting change
• Ability to interpret complex data and make clear recommendations
• Strong influencing, coaching and relationship-building skills with senior credibility
• Capacity to challenge constructively and navigate ambiguity and complexity
• Knowledge of employee relations, engagement, inclusion, performance and reward
• Balance of strategic thinking, leadership coaching and delivery oversight
• Professional HR expertise, CIPD Level 7 or equivalent

• influencing
• coaching
• relationship-building
• data interpretation and insights
• workforce planning
• organisation design

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