Senior Probation Officer – Complex Case Support – Performance & Quality – East of England (Ref: 23194)

Overview

In this management role within the National Probation Service, you will lead a Local Delivery Unit to ensure quality practice and performance. You will manage staff, provide cover as needed, and uphold equality and confidentiality in line with policy. You’ll apply performance data to drive improvements, manage resources, and collaborate with partners to enhance public protection. Some out-of-hours work may be required, and you’ll shape service delivery through continuous improvement.

Pay / Benefits

• Access to learning and development
• Flexible working options
• Inclusion and diversity
• Civil Service pension with 28.97% employer contribution
• Annual leave
• Public holidays

Responsibilities

• Provide effective leadership and management to the team
• Ensure delivery of good practice and performance against standards
• Deploy resources cost-effectively and align with budgets and strategic aims
• Meet contractual requirements with HMPPS, CRCs, and local business plans
• Analyse performance data to maximise team performance and outcomes
• Develop staff, address underperformance, health and safety, and equality matters
• Ensure offender managers manage risk and meet public protection targets
• Promote innovation and continuous improvement in service delivery
• Manage finances within regulatory limits and approve expenditures
• Coordinate with partners and stakeholders and represent NPS externally
• Support safeguarding duties and work within NPS and HMPPS values
• Adapt to reasonable changes and additional tasks as required

Key requirements

• Probation Officer qualification or equivalent
• PQF Honours Degree/Graduate Diploma and Level 5 Diploma in Probation Practice; Or Diploma in Probation Studies; or Diploma in Social Work (Probation option); or CQSW (Probation option)
• Strong leadership, people management, and decision-making abilities
• Experience in performance data interpretation and use for improvement
• Ability to manage budgets and resources in line with policy
• Commitment to safeguarding, equality, and multi-agency collaboration
• Good communication and stakeholder management skills
• Flexibility for out-of-hours work if required

• Working Together
• Communicating and Influencing
• Making Effective Decisions
• Performance data analysis
• Risk assessment and public protection
• Staff development and HR processes

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