Customer Experience Specialist (f/m/d)

Company: AWIN
Apply for the Customer Experience Specialist (f/m/d)
Location: London
Job Description:

Overview

In this role you will create and deliver high-quality educational content to help advertisers use our Platform Services, with a focus on growing affiliate programmes and enabling self-serve capabilities. You will produce engaging formats such as guides, articles, trainings, webinars, and email campaigns, while testing initiatives that boost revenue and improve the advertiser experience. You’ll collaborate with the Customer Experience Team Leader to unlock GP potential across Self-Service and Essentials and contribute to cross-functional initiatives. This is a fast-paced, collaborative position in a dynamic team that supports grassroots brands. This opportunity combines creative content with商

Pay / Benefits

  • Flexi-Week (four-day)
  • Flexi-office/hybrid remote working
  • Remote work furniture allowance
  • Health and wellbeing initiatives
  • Awin Academy training suite
  • peer-to-peer recognition vouchers

Responsibilities

  • Create innovative content that enables self-serve onboarding for advertisers
  • Present content to internal and external stakeholders, including senior leaders
  • Lead or support short-term, high-impact projects to maximise GP for Platform Service advertisers
  • Coordinate peak-planning content for major events and local initiatives
  • Plan, host, and record webinars on strategic themes and seasonal planning
  • Collaborate with Onboarding, Customer Support, Customer Success, Platform Service Delivery, Marketing, Product, and UX
  • Deliver Random Acts of Kindness (RAOKs) to top advertisers to support engagement and GP growth
  • Perform QA tasks to ensure Awin branding and tone of voice in content

Key requirements

  • 1+ years’ experience in affiliate marketing
  • Commercially-minded with a focus on growing Platform Services and advertiser success
  • Proven cross-functional collaboration experience
  • Excellent time-management and organisation skills
  • Confident communicator with strong attention to detail
  • Strong writing skills for customer-facing content
  • Numerate with solid MS Office, especially Excel
  • Bilingual candidates encouraged; German is a strong advantage
  • cross-functional collaboration
  • strong communication
  • attention to detail
  • Excel
  • MS Office suite
  • content creation and planning

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Posted: October 17th, 2026