Sales and Service Advisor

Overview

In this role you help customers purchase, service and renew insurance products, delivering standout service over the phone. You will work with a cross-functional team to secure the best value for clients while meeting KPIs. The role combines sales with a strong emphasis on accuracy and quality assurance in a hybrid Glasgow setting. You’ll have opportunities for growth and progression within a values-driven, inclusive culture.

Pay / Benefits

• 33 days holiday allowance
• generous retail discounts
• private healthcare
• GP access via Simplyhealth
• pension scheme
• maternity and paternity packages

Responsibilities

• Handle inbound and outbound calls for policy sales and service
• Leverage sales opportunities within the insurance sector
• Assist customers with policy changes and renewals
• Input data across multiple systems
• Meet quality assurance KPIs through accurate work
• Coordinate with insurance partners to secure optimal products for customers

Key requirements

• 2+ years’ experience in a similar insurance role
• target-driven with a track record of exceeding customer expectations
• professional telephone manner and clear communication
• high accuracy with strong attention to detail
• ability to multitask and prioritise in a team setting
• team player with good influencing skills

• communication
• influencing skills
• attention to detail
• data input across multiple systems
• phone-based sales
• multitasking and prioritisation

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