Manager, Sales Support (R-19992)

Overview

In this role, you lead the sales support function to ensure accurate and compliant contract processing across the lead-to-cash process. You’ll mentor a team of specialists, partner with Sales, Finance, Legal and Operations, and drive process excellence and data integrity. You will identify improvement opportunities, including automation and AI-driven enhancements, to accelerate contract cycles. This is a pivotal position shaping revenue enablement and operational efficiency within a global, collaborative team.

Responsibilities

• Lead and develop the sales support team with clear priorities and performance expectations
• Ensure contractual documentation is complete, accurate, and compliant with policies
• Support contract preparation, validation, processing, renewals, amendments, and related admin tasks
• Ensure timely execution of customer agreements to enable revenue recognition and delivery
• Collaborate with Finance, Legal, Operations, Revenue Ops, Pricing and others to resolve issues and prevent delays
• Monitor service levels, turnaround times, renewal tracking, and backlog; take corrective action as needed
• Provide reporting and insights to leadership on volumes, performance, risks, and improvement opportunities
• Document and improve contract workflows; identify opportunities for automation and AI-enabled streamlining

Key requirements

• 8+ years in contract/commercial administration, sales support, or related ops roles
• 3+ years of leadership or supervisory experience
• Strong knowledge of commercial contracting principles and contract administration
• Experience with CRM/CPQ/contract management systems (e.g., Salesforce, RevCloud, Microsoft Dynamics, SAP, DocuSign)
• Experience creating process documentation and managing workflows
• Experience identifying workflow improvements through automation and AI
• Attention to detail, organization, prioritization, and problem-solving
• Ability to collaborate across Sales, Finance, Legal, Operations, Technology and other functions
• Demonstrated leadership and people-management capabilities
• Proficiency in Microsoft Office Suite

• collaboration across multiple business functions
• ownership mindset
• proactive problem-solving
• CRM/CPQ/contract management systems: Salesforce, RevCloud, Microsoft Dynamics, SAP, DocuSign
• process documentation and workflow management
• automation and generative AI capabilities for contract administration

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