Overview
In this role you will provide administrative, coordination and data support to the Quality & Clinical Governance function, contributing to patient safety, quality improvement and PSIRF processes. You will work with the Improvement and Safety Manager and two Operational Leads to manage reporting, meetings and action tracking across across CSH Surrey. Your work will underpin safe, effective community services and the organisation’s quality agenda through data handling, audits and information governance. This is a hands-on, cross-functional role that combines administration with governance-focused analysis in a supportive NHS environment. You will be part of a values-driven team that emphasises
Pay / Benefits
- NHS pay and pensions
- 5% Fringe High-Cost Allowance
- training and development opportunities (care certificate, apprenticeships, Nursing Associate programme)
- management and leadership courses
- flexible working
- permanent contract
Responsibilities
- Handle incidents efficiently and confidentially or route to appropriate colleagues
- Prioritise own workload and support colleagues with training needs
- Maintain personnel records in line with confidentiality and data protection policies
- Support PSIRF-related incident investigations and data analysis
- Perform complex audits, reporting, and data analysis; produce reports, graphs and data spreadsheets
- Develop a standardised process for filing reports and maintaining data electronically
- Update patient safety/PSIRF policy pages on website/Blink and oversee incident logs
- Maintain knowledge base of services related to quality improvement
- Provide cover for Patient Experience Team and Senior Administrator
- Provide proactive admin/coordination support to two Operational Leads (diary, papers, correspondence, action tracking)
Key requirements
- Higher diploma with Maths and English, plus administrative knowledge/skills
- Knowledge of policies and management procedures; on-the-job training expected
- Proven experience delivering admin tasks in patient/service-focused settings
- Experience with complex software/databases and data analysis (reports, tables, graphs)
- Knowledge of data protection legislation and information governance
- Setting up IT data collection formats/databases for management reporting
- Desirable: Datix system experience; Central Alerting System experience
- Understanding of service level agreements and KPIs in relation to business aims
- confidentiality and discretion
- strong organisational skills
- effective communication and liaison with multiple professionals
- experience with complex software/databases
- data analysis and reporting
- information governance and data protection
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