Service Manager – Digital Clinical Division

Overview

In this role you will oversee delivery and development of Moorfields’ digital transformation programmes, including Sparc, ensuring high-quality service delivery and progress toward performance and quality targets. You’ll work across clinical and non-clinical teams, commissioners and community partners to improve patient access, experience and outcomes. You will lead service improvement, governance and data-driven decisions while expanding digital and community ophthalmology services. This is a hands-on leadership role focused on sustainability, growth and cross-system collaboration.

Pay / Benefits

• NHS Pension Scheme
• learning and development opportunities
• flexible working
• discounts and NHS perks
• Free counselling service
• Blue Light Card access

Responsibilities

• Monitor and analyse service data (activity, demand, capacity, KPIs) and validate data to address issues
• Support delivery of contractual, operational and quality targets across Sparc and Digital Clinical Services
• Lead improvement of referral quality in partnership with clinicians, admin teams and system partners
• Drive sustained improvements in patient access, waiting times, referral management, patient experience and service performance
• Facilitate service improvement, pathway redesign and digital transformation across Digital Clinical Services
• Support mobilisation and implementation of new services, contracts and business development opportunities
• Ensure administrative functions meet high standards and comply with governance and SOPs
• Support investigation of complaints/incidents and implement improvement actions
• Manage delegated budgets and resources to meet financial and operational objectives
• Provide line management and development support to administrative staff
• Undertake ad-hoc projects to support delivery, development and expansion of Digital Clinical Services
• Deputise for Lead Provider Development Manager when required

Key requirements

• Degree-level education or equivalent management experience
• Operational management experience in acute or similarly complex setting
• Experience with service improvement tools and techniques
• Understanding of HR processes
• Knowledge of ophthalmology targets and pathways (desirable)
• Proven track record of meeting national targets
• Experience implementing digital solutions
• Staff management including objective setting, appraisal, recruitment and disciplinary issues
• Budget management experience (desirable)
• Report writing and presenting skills (desirable)
• Full IT skills including MS Excel and PowerPoint
• Excellent interpersonal and communication skills
• Ability to prioritise and work under pressure
• Strong leadership, negotiation and influencing skills
• Problem solving and incident response abilities
• Data analysis and interpretation skills (desirable)

• strong interpersonal communication
• leadership and team motivation
• stakeholder engagement
• MS Excel
• PowerPoint
• data reporting and quality assurance

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