Key Account Manager – F&S Systems

Overview

In this role you will manage key customer relationships across London, the Home Counties and M4, focusing on growing revenue and retention. You will act as a trusted advisor, delivering excellent service while meeting sales targets and expanding installations packages. You will collaborate with cross-functional teams to forecast performance and secure new business opportunities within existing and prospective accounts. The role combines relationship management, sales execution, and knowledge of industry developments to support long-term customer partnerships.

Pay / Benefits

• basic salary to 55,000 plus commission
• car/allowance
• 25 days holiday
• package

Responsibilities

• Develop and manage account plans to grow revenue and retention
• Conduct regular customer reviews with reports and performance updates
• Build strong relationships and manage customer expectations
• Achieve contractual, sales, and order objectives
• Provide timely quotations and support service delivery
• Identify and secure new business opportunities within existing and prospective accounts
• Produce accurate sales forecasts and monthly status reports
• Support credit control to maintain agreed payment terms
• Stay updated on industry legislation and product developments and share updates with customers
• Represent the company professionally and act as a trusted advisor to clients

Key requirements

• Proven account management and sales experience
• Strong communication, negotiation, and relationship-building skills
• Ability to develop and implement effective account growth strategies
• Highly organized, structured, and results driven
• Customer-focused with commitment to service excellence
• Consistent track record of achieving or exceeding sales targets
• Experience within the Fire & Security sector
• Energetic, proactive, and self-motivated

• communication
• negotiation
• relationship-building
• sales forecasting
• account management
• customer relationship management

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