IT Support & Service Delivery Lead

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking an IT Service Delivery Manager to oversee IT support across the Contact Centre and field-based Desktop Support teams. This role focuses on delivering high-quality user support and coordinating IT services across multiple teams.

You will drive ITIL-aligned practices, manage incidents to meet SLAs, and guide project teams on IT improvements, including knowledge base development and automation initiatives.

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