The Group Internal Communications Manager is responsible for the planning and execution of internal communications enterprise-wide, to support organisational alignment of our vision, 2030 strategy and culture as the organisation scales globally. This role will focus on forward planning, drafting and executing content, channels and campaigns which enable our growing number of 7,000+ diverse colleagues across regions, brands and functions to understand why we exist, our strategic priorities and their role. A key aspect of this is working with key stakeholders, including subject matter experts to develop this content, planning and prioritising it across the school academic calendar and partnering with our regional territory communication leads for both global and regional execution. For enterprise-wide initiatives, this role will be responsible for leading the communications strategy, including collaborating with our regional communications leads to develop the execution activities, timeline and key messages and occasionally further assets, such as leader toolkits, which can be tailored and translated for our regions. You will need to be able to think strategic and operate tactically, including being able to draft nuanced content for broad and varied audiences. The postholder will have strong skills in developing internal communications for leaders, ideally of distributed workforces, which equip them to confidently communicate our strategic priorities, change and transformation, including new technologies to improve our schools, new systems or engagement and culture activities. One of the key ways we communicate with leaders is through a forum, Leadership Loop, which is held Termly, hosted by the CEO or Group Executive team members and Channels and scalable comms function. This is an exciting, dynamic role where activities are delivered at pace. It would suit someone who has either worked in a start-up environment, or more complex, global organisations and is ready to roll-up their sleeves and get stuck in. You’ll also be adept at quickly grasping the organisational vision and strategy.
Key Responsibilities
Group Channels, Content and Planning Owns and maintains the Group internal communications content calendar, ensuring visibility for the CEO and Executive team. Supports the launch of new channels and ongoing monitoring of usage and effectiveness, providing data and reports for key Executive updates. Develops and distributes employee communications using relevant tools. Group Communications Supports the ongoing rollout of the Group 2030 strategy, helping to give clarity and consistency of messages to our people, without overwhelming them with lots of different and disparate messages and content. Supports and helps guide strategic planning and implementation of Group communications, including those related to our organisational strategy, or campaigns, ensuring regional alignment where required. Drafts CEO / Group Executive communications across a broad range of topics to various audiences as required. Ensures the appropriate messages and tone of voice. Supports the thematic development and drafting of content for the CEO newsletter and other Group channels, including drafting copy and sourcing images. Manages stakeholder feedback and input to achieve sign-off on relevant content. May be required to write more technical articles, with in-depth stakeholder interviews and feedback. Leadership Communications Supports the preparation of content for Termly leadership calls and feedback once agendas are set, ensuring a consistent narrative. Ensure feedback is captured and shared with stakeholders and to help drive continuous improvement as part of our overall culture and employee engagement programme. Ensures alignment across Group and territory leadership communications. Creates relevant powerpoint slides with engaging graphics and content and talking points as required. Helps to brief guest speakers for leadership calls, providing clear direction and intended outcomes. Stakeholder and Territory Support Works with territories to align local communications with Group priorities where required. Partners with HR, leadership, and functional teams to support effective communications planning and execution. Provides guidance on internal communications best practice across the Group.
As a growing organisation, we continue to invest in our people and services to deliver high-quality outcomes across our sites. Our Group functions exist to drive the organisational vision, strategy and culture. We also ensure the organisation has the systems, standards, policies, people and governance, which allows us to grow globally. We work closely with our functions and regions to draw on local expertise, operational insight, and market knowledge. This role comes at an important time in our journey as we grow into a multi-region organisation, as part of our 2030 strategy.
Requirements
- Significant experience in internal communications and employee engagement practices, including employee surveys.
- Experience delivering communications for organisation-wide programmes or change initiatives. Must have a good understanding of change, including methodologies to use and how to draft change communications for different audiences.
- Experience communicating with distributed and deskless workforces.
- Strong stakeholder management skills, with credibility at senior leadership level.
- Excellent written communication and copywriting skills and the ability to adapt tone for different audiences.
- Experience working across multi-territory or global organisations.
Desirable
- Experience with internal communications measurement and engagement analysis.
- Experience using internal communications tools such as Adobe, Poppulo, SharePoint, or intranet platforms. May have ability to edit video content or willingness to learn.
- Experience supporting employer brand or EVP rollouts.
Outcomes First Group is the UK’s largest independent provider of specialist education and care. We deliver personalised, research-led support that helps every child thrive.
Benefits
- Life Assurance
- Pension scheme with flexible contribution options
- “Your Wellbeing Matters” – mental and physical health support
- Family Growth Support, including enhanced maternity and paternity leave
- Flexible benefits via Vista (Cycle to Work, Electric Car Scheme, discounts, critical illness cover, and more)
We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS check. We are an Equal Opportunities Employer. We reserve the right to close the vacancy early if a high volume of suitable applications is received. Outcomes First Group is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, we do not accept liability for any loss of earnings or costs incurred due to delays or changes in compliance processes. All stages are subject to safeguarding checks and statutory requirements, which may affect timescales.
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