Manchester Service Desk Team Lead – ITIL & Coaching

EXL is recruiting a Team Manager to lead a Service Centre in Manchester, overseeing Service Desk analysts and coordinating with suppliers and internal stakeholders. You will ensure high-quality IT support, manage incidents, and drive continuous service improvements in a fast-changing energy services environment.

The role requires strong people leadership, ITIL practices, and the ability to communicate complex information clearly. On-site presence in Manchester is essential for success.

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