PALS & Complaints Officer — Patient Experience Lead

Mid and South Essex NHS Foundation Trust is seeking a PALS & Complaints Officer in Chelmsford. You will greet patients, relatives and the public, record concerns accurately and route them to the right hospital services for resolution.

The role requires empathy, tact and strong communication to support learning and improve patient experience across the Trust. The successful candidate will handle sensitive cases with professionalism, ensuring timely updates and clear documentation, while working

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