Remote Customer Service Team Lead – Multi‑Channel Excellence

The British Council invites applications for a fixed-term, full-time role in London/DC/Edinburgh/Manchester to lead a multi-channel Customer Service team. You will manage day-to-day operations, supervise recruitment, onboarding, and ongoing development of staff while ensuring safeguarding, data protection and financial controls.

This is a remote-friendly, UK-wide role with a strong focus on service quality and customer satisfaction.

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