Customer Experience Lead – Aviation Operations

John Menzies in Edinburgh is seeking a Duty Management Team support role to assist planning and managing operations, ensuring customer service standards are met within cost constraints and in line with company policies.

You will coach and mentor staff, represent the company in a professional manner, optimise use of resources under the service level agreement, and uphold health, safety and compliance at all times. This role requires teamwork and a proactive, flexible attitude.

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