2nd Line IT Support Engineer | Microsoft 365 & Networking Pro

Sharp IT Services in London is seeking a dedicated 2nd Line Support Analyst to join our IT team. You’ll manage escalated tickets, diagnose complex issues, and help strengthen client relationships while ensuring infrastructure monitoring and system maintenance meet Sharp’s high standards.

You’ll work with Microsoft 365, Intune and Azure AD, plus networking, to keep desktops and services running smoothly. This role rewards excellent communication, SLAs, and continuous learning with training and

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