Hybrid Service Desk Analyst – IT Support & Growth

Infinigate Group is seeking a Service Desk Analyst to join our IT team. You will deliver first-line support to staff across Windows 10/11, Microsoft 365 and enterprise apps, with 3 days in the office at South Cerney and 2 days remote. We value proactive service, clear communication and collaboration with security, compliance and development teams.

The role is permanent and full-time (37.5 hours/week). Ideal candidates have 1–2 years in customer-focused environments and ITIL v4 familiarity, with

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