Start Date: 11th January 2027
Salary: £26,428 per annum
Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW
Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am – 8pm including evenings and weekends)
Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26,428 per annum with incentives on top – you can earn an extra £4,900 on average by achieving targets.
We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
What you’ll do:
- Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
- Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
- Work in a target-based environment
- Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you’ll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off
What you’ll bring:
- Results-oriented with a strong enthusiasm for sales
- Exceptional at building rapport and connecting with people
- Skilled at identifying and addressing customer needs
- Creative in solving problems
- Eager to acquire new skills and knowledge
The Benefits:
Individual Lifestyle:
- Free Sky TV, along with discounted broadband, Sky Glass and mobile
- Cashback and discounts across hundreds of retailers
- Discounts and offers on Sky products for friends and family
Health and wellbeing:
- Private healthcare and Digital GP via Aviva
- Dental and other healthcare options
- Subsidised onsite gym and discounts on external gyms
- Cycle to work scheme
Financial wellbeing:
- Sky pension plan and Life Assurance
- Long service awards
Where you’ll work:
We’re based at Kirkton Campus in Livingston and home to over 2000 colleagues. We have free onsite parking and operate a free shuttle bus service from Livingston North train station and Livingston shopping centre. You’ll also have access to our subsidised canteen, free tea and coffee, hair and beauty salon, valet carwash, amazon lockers, cash machine, covered bike storage, prayer room and shower facilities as part of the onsite gym.
Inclusion:
CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round.
To find out more about working with us, search #LifeAtSky on social media.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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