Key Responsibilities
- Act as Deputy to the F&B Director, deputising at senior leadership and Board-level forums with confidence and credibility
- Serve as the core operational and franchise specialist, building strong strategic relationships with park F&B leadership and franchise partners
- Lead the planning and execution of pre-park opening, in-season operational, and closure plans across Haven and Franchise operations, ensuring consistent SOPs and safe systems
- Champion operational excellence driving efficiency, margin performance, best-practice sharing and robust reporting against the Balanced Scorecard
- Partner with Finance, Digital, EPOS, H&S and Capital Development to embed operating models and enable franchise growth
- Lead, coach and develop the F&B Operational Support Managers and Franchise & New Openings Support Managers, raising the bar on business partnering across parks
- Represent F&B Operations at Board and Executive forums, presenting performance, risks, opportunities and strategic recommendations
- Drive the successful launch and integration of new F&B propositions, franchise concepts and openings
Key Qualifications
- Deep experience across QSR, Fast Casual and Casual Dining models, including franchise operations and complex multi-site environments
- Confident, credible communicator with proven experience presenting to Boards and executive audiences
- Strategic and commercially sharp, with advanced P&L, margin and performance management capability
- Strong analytical and problem-solving skills, with the ability to turn data and insight into clear operational action
- Demonstrable experience in leadership, coaching, change management and performance management
- Comfortable operating under pressure with excellent time and project management discipline
- A natural relationship builder, able to influence and align stakeholders at every level, from park teams to the Board
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. This is a field-based role, with regular travel to our parks across the UK and to our Hemel Hempstead HQ, alongside occasional attendance at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
You’ll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year. At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.
What’s In It For You?
- 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied), Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
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