Company: NFU Mutual
Location:
Job Description:
NFU Mutual seeks a senior leader to shape how we plan and allocate resources for Customer Service Operations across multiple sites and channels. You will lead a team of about 45 and set the direction for forecasting, capacity planning and real-time management to support demand and performance.
You will also drive the budgeting process, explore emerging capabilities including AI, and partner with stakeholders to prioritise investment in technology and people.
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Posted: October 18th, 2026