Chief Customer Experience & Success

Trade Mastermind Ltd is seeking a Director of Customer Experience & Success in Peterborough. You will own the entire participant journey from onboarding to ongoing development and long-term success, ensuring measurable outcomes for clients.

You will establish a structured Customer Success function, develop meaningful KPIs around engagement, progression and retention, and work closely with mentors, trainers and the leadership team to integrate courses, mentoring and services.

#J-18808-Ljbffr…