Knowledge AI QA Lead — Elevate Travel Experience

Tripadvisor is seeking a Knowledge AI Quality Lead to oversee QA for AI-driven customer experiences, from Self-Service to Human-Assist, ensuring accuracy and scalable support. The role demands hands-on QA of AI conversations, validation testing, and close collaboration with Product and Engineering to improve performance.

The candidate will monitor, test, and refine AI prompts and workflows, aiming to boost traveler satisfaction and trust in our AI-assisted experiences.

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