Regional Service Desk & Access Management Lead

Reinsurance Group of America, Incorporated is seeking an experienced Service Desk Lead to manage daily IT support and Enterprise Access Management operations in the Greater London region. You will guide a regional team, ensure ticket quality, and drive customer service excellence across multiple platforms.

The role requires 5+ years in service desk or technical support, with strong communication, process improvement, and on-call availability. London-based with occasional travel may be involved.

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