Senior Customer Service & IT Delivery Leader

Places for People in the UK is seeking a Customer Service Manager to provide operational leadership across customer contact, IT support and complaints, ensuring clear ownership and effective handovers throughout the journey. You’ll lead managers and teams to deliver a consistently high-quality service.

Using data, feedback and service trends, you’ll identify opportunities to strengthen journeys, improve recovery and reduce avoidable demand, while coordinating with property management, digital,

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