LOCATION
London
TYPE:
Full Time, Permanent
THE ROLE:
The purpose of this role is to ensure the Client’s contract meets all contractual, legal and compliance standards, using established continuous improvement processes. You will drive sustainable growth through excellent service delivery, innovation and service enhancements that help the client meet or exceed its goals and targets. You will also deliver measurable social value by understanding the needs of the communities served and benchmarking the contract against other rail-sector social value plans and initiatives to identify the most effective approach for the client.
RESPONSIBILITIES:
- Define and develop a strategic plan for the contract that aligns with the Client’s and Amulet’s operational strategies.
- Demonstrate a clear return on investment across all services provided.
- Grow contract revenue and profitability by securing new services, expanding existing services, minimising contract reductions and implementing appropriate price increases.
- Hold regular customer meetings to assess satisfaction and ensure compliance with contractual and service-level agreement requirements.
- Deliver the client KPIs set out in the contract and developed through the KPI review process, while driving innovation and improved environmental outcomes.
- Oversee all operational inputs and deploy resources effectively to maximise value for the client.
- Ensure delivery of the LRSP network security plan through the Network Security Manager.
- Agree and deliver assignment instructions for revenue protection, depot security and network security.
- Coordinate the delivery of contract training through Amulet consultants, TfL and the Client.
- Prepare core KPI documentation on a monthly, quarterly and annual basis.
- Build and maintain strong, multi-level stakeholder relationships both internally and externally.
- Maintain a proactive and constructive relationship with the RMT, attend monthly meetings and play an active role in developing the partnership.
- Monitor and manage all direct and indirect costs closely to support the effective operation of the contract.
- Ensure that any health and safety issues are investigated promptly and thoroughly.
- Deliver the contract’s social value plan.
- Take accountability for all contract expenditure.
EXPERIENCE:
- Proven experience in the transport sector
- Experience of working with the Department for Transport
- Experience of working with Rail Safety Accreditation or Community Safety Accreditation
- Experience of working with law enforcement agencies.
- Knowledge of revenue protection models.
- Experience of deployment of electronic security systems.
- Experience of deploying physical security systems.
LICENCE REQUIREMENTS:
- You must have a current SIA Licence.
- Driving licence is desirable
- IOSH Qualified or willing to undertake the training.
INTERVIEW REQUIREMENTS:
- You must be able to provide a check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).
JOB REQUIREMENTS:
- Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.
BENEFITS:
- We are employee-owned, making you a beneficiary of our future success.
- 25 days Paid holiday.
- Enrolment in NEST pension scheme.
- Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
- Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.
- Training and development opportunities
OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:
We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
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