Hybrid Customer Service Team Leader – Coaching & Growth

Teleperformance Ltd in Newry, Northern Ireland, seeks a Customer Service Team Leader for a hybrid role with 50% remote work. You will lead a team of Client Executives, manage performance, and drive service levels while coordinating with the client and internal support functions. Flexibility and a proactive approach are essential to success.

The role focuses on coaching, developing staff, and maintaining high standards of customer care across multiple workflows in a fast-paced environment.

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