Company: Network Rail
Location: London
Job Description:
Network Rail is seeking a Customer Research & Insight Manager within the Fares, Ticketing & Retail programme. You will lead customer research, generate insights, and translate findings into strategies to improve passenger experiences.
The role requires collaboration with teams and industry partners to drive evidence-based decisions. The role focuses on developing reporting, performing analyses, and embedding customer-centred thinking across projects, with hybrid working and offices in London or
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Posted: October 18th, 2026