End-to-End Customer Journey Lead

Quilter plc is seeking a Customer Service Journey Lead to own an end-to-end journey within the Chief Customer & Operations Office, reporting to the Director of Customer & Adviser Journeys. You’ll drive run-and-change, align across Operations, Product, Digital, Technology, Data and Change, and deliver measurable improvements in customer outcomes, productivity and commercial performance.

You’ll manage a multidisciplinary squad, translate insights and regulatory requirements into roadmaps, and

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