End-to-End Customer Journey Lead: Service Transformation

Quilter plc is seeking a Customer Service Journey Lead in London to own an end-to-end service journey across digital and non-digital channels. You will drive the integrated run-and-change agenda, align with Operations, Product, Digital, Technology and Risk, and deliver measurable improvements in customer outcomes and efficiency.

You will shape roadmaps, prioritise backlogs, and embed improvements that create capacity, reduce friction, and strengthen commercial performance.

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