Customer Operations Lead, Shared Services & Growth

Company: Candidate Experience Site – Lateral
Apply for the Customer Operations Lead, Shared Services & Growth
Location: Birmingham
Job Description:

Goldman Sachs is seeking a Shared Services Manager to oversee Recruitment, Learning and Development, Knowledge Management, Workforce Management and Quality Assurance, driving operational excellence across locations.

You will lead a diverse team, oversee service delivery against SLAs, and partner with Risk and Business teams to enhance customer experiences while ensuring regulatory compliance.

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Posted: October 18th, 2026