Motor Claims Delivery & Customer Journey Lead (Hybrid)

NFU Mutual is seeking a Motor Customer Claims Manager to lead the delivery of our motor claims strategy and customer journey. The role involves working across claims operations, engineering and supply teams to improve service, outcomes and performance while maintaining regulatory standards.

You will lead a team of three technical specialists and shape digital claims processes, with hybrid working arrangements including 80% homeworking and 20% office time from York, Bristol or Stratford Upon

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