Incident Improvement Manager – EU Trust & Safety, 12m FTC

Amazon UK Services Ltd. is seeking an APET Incident Improvement Manager for a 12-month fixed-term contract to lead critical incident investigations and standardize processes within the EU Trust & Safety – Amazon Partner Escalations Team.

You will analyze data, collaborate with partners across DSP, ER, Legal, PR, and vendors, and ensure timely, high-quality case closures while protecting customer experience.

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