Company: Heathrow Airport Holdings
Location: London
Job Description:
Overview
In this role, you will drive Heathrow’s Digital Future by translating business needs into pragmatic digital solutions that improve efficiency, resilience and passenger experience. You will partner with Digital, Data and Tech functions to guide projects from design to delivery and ensure user value and technology align for measurable benefits. The position involves collaborating with senior stakeholders, mapping journeys and championing service design thinking in large-scale transformation. This is a fast-paced, cross-functional role at a world-class airport shaping digital capabilities.
Pay / Benefits
- competitive salaries
- performance-based annual bonuses
- Share in Success bonus plans
- generous annual leave
- private health insurance
- learning and development opportunities
Responsibilities
- Define and document business requirements for complex digital initiatives with senior stakeholders
- Lead design of digital services by mapping current and future journeys to identify improvements
- Collaborate with designers, developers and operations to ensure services meet needs
- Analyze business processes and data to identify opportunities for digital enhancement
- Promote service design thinking and evidence-based decisions across transformation projects
- Contribute to reusable methods and best practices within the business analysis community
Key requirements
- Strong analytical and problem-solving skills with ability to translate business needs into digital solutions
- Experience leading digital transformation or technology-driven projects in large organisations
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management with senior leaders
- Proficiency with business analysis and service design tools (process mapping, user stories, service blueprints)
- Understanding of agile delivery and cross-functional collaboration
- stakeholder management
- communication
- problem-solving
- process mapping
- user stories
- service blueprints
…
Posted: October 18th, 2026