Senior Business Analyst

Overview

In this Senior Business Analyst role, you will shape digital solutions that serve residents and frontline workers within the Discover and Design practice. You’ll work in a multidisciplinary Agile team to deliver user-centred products using low-code platforms and AI where suitable. You shape end-to-end service journeys, produce clear documentation, and collaborate with Solution Architects to refine proposals. Your impact includes improving processes and extending digital services across front-line and public-facing channels.

Pay / Benefits

• generous annual leave (pro rata)
• employee wellbeing support
• staff discounts (eye tests, travel, shopping, leisure)
• flexible work arrangements
• career training and development opportunities

Responsibilities

• Gather and refine requirements and write well-articulated user stories with acceptance criteria for development
• Balance business needs with user-centred design across multiple digital products and projects
• Participate in Agile design workshops and peer review sessions
• Identify opportunities for process improvement via digital technology and automation
• Design end-to-end service journeys and customer experiences
• Produce documentation and visuals (process diagrams, wireframes) and develop evidence-based proposals with colleagues including Solution Architects
• Engage with stakeholders, manage relationships with customers and suppliers
• Work independently and collaboratively from roadmap/backlog initiatives
• Deliver new digital tools for frontline services and extend portal capabilities
• Support implementation of AI solutions for back-office functions

Key requirements

• Strong knowledge and experience in Business Analysis, Service Design, or similar role within digital delivery
• Experience in digital transformation and delivering value for money
• Experience in development methodologies and agile delivery
• Ability to manage stakeholder relationships and communicate clearly to a broad audience
• Strong analytical skills, attention to detail, and ability to manage demanding workload and prioritisation
• Working knowledge of BA tools and techniques; qualification desirable
• Desirable knowledge of Capita One education system
• Hybrid working setup with office and home-based work
• Interviews in week of 9 November

• Stakeholder management
• Clear communication
• Analytical thinking
• Agile delivery
• Business analysis and requirements gathering
• User stories and acceptance criteria

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